Balam Air Terms and Conditions

All information provided on our website is for general knowledge purposes. While Balam Air strives to ensure the content is up-to-date, we cannot guarantee its complete accuracy or comprehensiveness at all times.

Hey there! Just a heads-up that all intellectual property rights related to our services, merchandise, website content, trademarks, or logos  are the brainchild of Balam Air. We’re pretty proud of them! We hope you love and respect them as much as we do. If you’re thinking of using our merchandise in a commercial setting or for big events, give us a shout at info@balamair.com.au first. We’d love to chat!

You commit to respecting these rights and avoiding any infringement. Commercial use for events or workshops requires our written consent.

Hey, if your order hasn’t shown up within 30 days from when you bought it, please drop us a note at info@balamair.com.au. Just a heads-up: reaching out after the 30 days might limit how we can assist you.

Good news! Balam Air flies worldwide. But do keep in mind that local taxes or duties in your country are on you. We’d love to cover everything, but we can’t take on these charges or take the blame for any hiccups during shipping.

We genuinely hope you love what you order. But if you have second thoughts, just ping us within 14 days of getting your item at info@balamair.com.au. Make sure you send it back just the way it came (with the receipt too!). If it’s not because of a fault in the item, sending it back is on you, and we can’t refund the shipping costs.

We’ve tried to capture our products in the best light on our website. But the real thing might have its unique flair. Also, all those numbers about size and weight? They’re close estimates.

Changed your mind about something in your order? No worries! Shoot us an email at info@balamair.com.au, and we’ll see what we can do. If there are any changes in the price, delivery, or anything else, we’ll keep you in the loop.

At Balam Air, we’re always on the move to get your order to you swiftly after we confirm it. If we anticipate any slowdowns, we’ll give you a heads up. While we give it our all, sometimes shipping can have its bumps, so we can’t be on the hook for any damages or losses during the journey.

First time with us? Occasionally, we sprinkle some special discounts for our newcomers on online purchases (excluding sale items). When we do, watch out for that welcome email after you sign up to our mailing list; it might just have a unique code for you! Quick reminder: our discount codes, unless stated otherwise, are meant for our full-priced items.

Click HERE to read our Accessibility Statement

Balam Air are offering cost effective and on time charter options from our home base of Yulara (Ayers Rock/Uluru).

All flight operations conducted under a CASA approved Air Operators Certificate (AOC).

Please note that a quote is based on suitable weather on the day of the flight and does not include diversions and/or delays caused by adverse weather. Any substantial diversions/delays will incur additional costs.

We request that all passengers arrive at least 30 mins before departure at our terminal to enable us to depart on time.

Payload Available figure given within the quote is indicative only. Actual Payload is weather and passengers/freight weight dependent, and at the discretion of the Pilot in Command.

We reserve the right to change and substitute aeroplane class, type and registration, as well as cross-hire aeroplane and flight crew without prior notice. We reserve the right to postpone, cancel or redirect the flight due to weather conditions, war, strikes, civil unrest, riots, sabotage, hijacking, terrorist attacks or any other factors over which we have no control or when the safety of passengers and/or flight crew can reasonably be assessed to be in danger, at the discretion of the Pilot in Command.

If you would like to accept our quote, please confirm early to avoid disappointment.

In the interests of safety and in accordance with aviation regulations, a suitable air-conditioned resting place must be provided to the pilot when ground waiting is required before the return journey(s). The requirements may vary depending on wait times and pilot flight and duty times to meet the requirements of the customer.

The first 2 hrs of the aircraft wait time are included in the price. Every hour after is charged at $60.00 per hour or $300.00 per day, over 5 hours waiting time, and $250.00 for overnight fee applies.

If a pilot and aircraft are required to stay overnight, the pilot must be provided with suitable accommodation and meals at the client’s expense for the night(s) away from Yulara. These can be arranged by us for a fee and will be an additional cost to the quoted travel.

🌐 Website Cancellation Policy (Scenic Experiences & Charters)

All cancellations must be submitted in writing.

Scenic Flights

• Cancellations made more than 24 hours prior to the scheduled departure will receive a full refund.

• Cancellations made within 24 hours of departure will incur a 100% cancellation fee, as aircraft and crew have been allocated for your experience.

• ‘No-shows’ and missed pick-ups will also result in the full amount being forfeited for the same reason.

Private Charter Flights

• More than 48 hours’ notice: 20% cancellation fee.

• Between 24 and 48 hours’ notice: 50% cancellation fee.

• Less than 24 hours’ notice: 100% cancellation fee.

Aircraft Unserviceability

• If a flight is cancelled due to aircraft unserviceability before departure from the first pick-up point, clients are entitled to a full refund.

• If the client elects to postpone the flight, the original quote remains valid for 30 days. If the flight does not proceed within this period, a full refund will be issued.

• If a flight is diverted or delayed after departure, Balam Air may cover any additional direct costs (e.g., extra flight time, accommodation), but will not be liable for any indirect or consequential costs.

Additional Charges

• Ancillary costs incurred during a charter (e.g., landing fees, outback pickups) will be invoiced on completion of the task and are payable within 7 days.

• Overdue payments will incur a 20% per annum late payment fee, calculated daily.

In no event will Balam Air be liable for any indirect, incidental, or consequential costs borne by the client or passengers as a result of flight delays, cancellations, or diversions.

At Balam Air, safety is our top priority. Passengers exceeding their advised weight by more than 10% may be denied boarding if it places the aircraft beyond its maximum weight limits. In such cases, no refunds will be issued. Please provide accurate weights when booking, and contact us if you have any questions or concerns.

Flights canceled by our pilots due to weather or maintenance will be fully refunded.

Please read our full cancellation policy for full details. Please feel free to contact us using the form below with any questions or queries.

Got questions or need clarification on anything you’ve read here? We’re here to help! Drop us a line at info@balamair.com.au, or simply use the contact form below on this page. Additionally, visit our Contact Page for more ways to get in touch. Your peace of mind is our priority, and we’re always eager to assist. Safe skies!